Get In Touch
Contact Velix Labs
Have a question about an order, a product, or anything else? Send us a message and we'll get back to you within 1 business day.
Email Support
support@velixlabs.com
Direct line to our team
Response Time
Within 1 business day
Monday – Friday, business hours
Send Us a Message
Why Reach Out?
- Order status & tracking help
- Product purity & certificate questions
- Bulk or institutional inquiries
- Account & billing support
- Shipping & customs assistance
Research Use Only
All Velix Labs products are strictly for in-vitro laboratory and analytical research. Not for human consumption or personal use.
Quick Answers
Frequently Asked
Our current Shipping Policy lists United States shipping only. Please check that policy for current availability before ordering.
All products are for research use only. If an item arrives damaged or incorrect, contact us within 48 hours of delivery with photos. See our Refund Policy for replacement and cancellation details.
A tracking number is emailed once your order ships. You can also use the Track Order page or your account dashboard to check status.