Privacy Policy

We use information to create accounts, process orders, provide support, send transactional messages, administer military and first-responder applications, prevent fraud and abuse, and meet legal obligations. We use your date of birth to check eligibility for our 21-and-older store. We use your phone number for account and order contact and support. Providing a phone number does not sign you up for marketing text messages. We do not sell personal information.

All payments are processed through secure third-party payment providers. Velix-Labs does not store full credit card or payment information on our servers.

We use necessary cookies and consent-based analytics to understand traffic and improve the store. You can withdraw analytics consent through the cookie controls or your browser settings; withdrawal does not affect prior lawful processing.

Service providers receive only what they need: payment processors handle payment; carriers handle shipping and tracking; email providers send transactional and newsletter messages; analytics providers measure consented usage; object-storage and malware-scanning services protect uploaded documents. We do not name a vendor unless it is identified in the relevant service.

We implement reasonable security measures to help protect your personal information from unauthorized access, disclosure, or misuse.

Military and first-responder applicants may optionally provide identity or eligibility documents. Documents are malware-scanned and available only to authorized staff who review applications. We delete documents after a decision or if malware is detected; application records may be retained for audit, support, fraud prevention, and legal compliance.

Newsletter signup uses double opt-in where enabled. You can unsubscribe using the link in any marketing email. Transactional order and account messages are not marketing and may still be sent when necessary.

You may request access, correction, deletion, or a copy of your personal information by contacting support through our Contact page or support email. We do not sell your information; if you want to submit a do-not-sell or privacy request, identify the request in the Contact form and include the email associated with your records. We retain information only as long as needed for the purpose collected, active account and order support, security, accounting, dispute handling, and legal obligations, then securely delete or de-identify it. Phone numbers and dates of birth are kept as part of account records while needed for the account, order support, security, disputes, accounting, or legal obligations. We do not have a fixed automatic deletion schedule for these account fields. You may contact support to request access, correction, or deletion, subject to applicable retention requirements.

Account holders can access their account information, and authorized personnel may access account records when needed for account administration, support, security, or legal compliance.

This service is for adults 21 and older and is not directed to children. Do not use the store or submit information if you are under 21. If you believe a child provided information, contact us so we can review and delete it where appropriate.

Products are for research and laboratory use only, not human or veterinary use. Customers must be at least 21 and are responsible for following applicable laws.

We may update this policy as functionality changes. The effective date below changes when updates are posted.

If you have any questions regarding this Privacy Policy, please contact us through our website's contact page or support email.